We hope you enjoy your shopping experience with BloomyLove. Your satisfaction is always our first priority. Please feel free to contact us by clicking “Contact ” in your order or email us at info@bloomylove.com We will endeavor to reply you within 24 hours.

 

Our Return Policy is as follows:

You may return all products within 14 days (from the date you receive the items) of delivery for exchange or refund. The original bag and tag should be intact, not damaged.

For the returned item(s), we will arrange a replacement or issue a refund after we have checked your return tracking number or receipt.

Returned items should be new and unused, with all labels and tags intact and in their original packaging, they should include a valid purchase invoice, when received abiding by all of this we will gladly offer you either an exchange or refund.

Unless the products are faulty or broken these include:

  • Consumables and perishable products, including; Bottled water, foods that deteriorate or expire.
  • Products included in health and hygiene, including; Deodorant & fragrances, Air fresheners, underwear, unsealed food and drink.
  • Any unsealed or opened electrical accessories, including; Batteries, Cable and charger cables.

Please note the following items cannot be returned or exchanged: Swimsuit, lingerie, bodysuits, swimwear, jewelry, and accessories

We do not accept returned items that were sent back by you directly without checking with us first.

Please do not make returns directly to the address on the package received. Only send to the address that our customer service provided.

Refunds will be issued back to the original form of payment that was used to place your order. Please allow 48 hours with PayPal and 7-15 business days with a credit card for your refund to appear.

The original shipping fee and insurance are non-refundable.

We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. unless a mistake is made by BloomyLove.

 

All claims must be dealt with by Email to: info@bloomylove.com

Our staff will not process any claims for damages by telephone please do not ask them to do so!I

If you have any other queries including questions about your order you can also email customercareservices@bloomylove.com  please do include your name and order number.

Any unauthorized return without confirmation from Customer Service will not be accepted.