All claims must be dealt with by Email to: firstname.lastname@example.org
Our staff will not process any claims for damages by telephone please do not ask them to do so!
While every care has been taken to ensure that all product details including descriptions, sizes, quantities, images and other related information appearing on the online store and within our documentation and specifications are correct at the time when the relevant information was entered onto the system. Although we aim to keep the store as up to date as possible, the information of products appearing on this website at a particular time may not always reflect the data exactly at the moment you place an order, therefore when you receive goods, you should always read the product’s label and not rely solely on the information provided on the website or any documentation provided, it is also your responsibility to check the quantity & quality of your order and notify us in writing within 2 working days (from the date of receiving goods) if there are any discrepancies between the order and item(s) received (including between the product’s descriptions or specifications shown on the online store and on the goods packaging. Although product information is regularly updated, BloomyLove is unable to accept liability for any incorrect information. This does not affect your statutory rights. In the event of a discrepancy or error you have the right to return your order or may notify us if you are happy to keep them. If you would like to return all or part of your order, you need to coordinate it with us through our returns procedure (detailed on our returns policy page). If you would like to keep your order after this period, this will imply the goods are satisfactory and suitable for your requirements, that you accept any discrepancies and you will waive any future right to claim for any refunds, penalties or fines. You should always read the product label and not rely solely on the information provided on the website. Although product information is regularly updated. BloomyLove is unable to accept liability for any incorrect information. This does not affect your statutory rights. This information is supplied for personal use only and may not be reproduced in any way without the prior consent of BloomyLove nor without due acknowledgement.)
If your delivery is visibly damaged on the exterior of the box please make sure you sign for it as ‘DAMAGED’. We cannot process claims where it has been signed for without comment or as ‘UNCHECKED’.